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CRM

CRM extends the brand beyond purchase with email, SMS, and loyalty programs.

How do we use it?

CRM, or Customer Relationship Management, is how you keep customers engaged after the first interaction. We design systems for email, SMS, and loyalty programs that build relationships and increase retention. A strong CRM makes every touchpoint intentional, turning one-time buyers into long-term supporters.

Why is this important?

It builds retention, loyalty, and long-term growth.

What do we do?

CRM keeps customers engaged through consistent touchpoints. It includes:

  • Email and SMS flows: automated sequences for retention
  • Loyalty programs: rewarding and retaining customers
  • Re-engagement campaigns: bringing audiences back
  • Segmentation: tailoring messages to different groups

CRM systems turn one-time buyers into long-term advocates.

Working together to build lasting brands